At my house, we order delivery pizza once every few months and choose Pizza Hut more often than not mainly because of the great deals and fast delivery. And more often than not, they fu*k up the order. But to their credit, they rectify their mistakes immediately, rush the fixed order to us….and toss in free pizza coupons galore. I secretly hope they fu*k up every order.
Our local Papa Johns is not immune to mistakes either, but instead of correcting them, the local franchise issues free-flowing apologies with a blanket "We'll do better next time." Once…when I couldn't find any BBQ chicken on my BBQ chicken pizza, they insisted the correct amount of chicken is portioned out on every one of their pies.
My mistake I guess.