I've done quite well with the exchange in recent years. I've never not bought tickets to games I've wanted. However this year has been a near total bust. I did buy 4 excellent tickets to the Ravens and the Jets games, but those were odd games (ie. Monday Night Football and Christmas Eve) when people likely had other plans. When it came to premier games like the Bengals I saw nothing. Divisional Game, I saw nothing. AFC Championship - I've seen nothing and the server is exceptionally slow. In previous years I've never not been able to find tickets...this year has been a first. I gave up on the exchange on Monday and started working the Craigslist angle. I broke my own rule of never paying over face, but it was a minimal upcharge and frankly I think the exchange is broken this year. I'm still watching it now...but it's painfully slow and at least I know I'm still going. This may be the first Championship game since 2012 that I've not been able to buy tickets too on the exchange. Best of luck to those wanting to use it....
FYI I bought 2 seats row 3, sec. 102 off the exchange at 10am the day of the AFC CG in 2015. There is always hope..