Kris -
Your choice of wording in your original post was bad. You said that Reiss was extremely rude and hateful to you and your kids. That IS airing dirty laundry. You're not extrapolating on it makes it look more like sour grapes on your part. Particularly with the claims that you weren't trying to start anything.
Go and re-read your own original post. You started off saying, " I see Reiss gets a lot of love here," implying that you don't understand why and then you hint that you had a bad experience.
Instead of beating around the bush, email Reiss and see what it was all about. He's human. You could have caught him at the wrong time. Heck, YOU and your kids could have done something wrong to upset him for all we know.
Sorry, but your initial post is nothing but inflammatory. Whether you meant it to be or not, that is what it is. So, to make it right, you should post what happened (without your emotions involved) so that you can get the outside opinion you are so clearly looking for. Otherwise, don't be surprised if you are treated poorly because of how you initiated your posting in this thread.