Question starts around 4:25. Answer (minus the "Ya know" stuff)
The word "great" comes at 4:40
Also:
runs through 4:46.
You need to read Silver's piece again, because there's no contradiction there. Silver talks about "disconnect" and "cool distance", not "upset". That's certainly not contradicted by anything Reiss said. Now, what people read into the article might well be a different story....
Silver's column about the growing disconnect
Yes, Reiss takes the not coming into camp angry approach, while others seem to feel there's more discontent than does Reiss. However, listen to Reiss again, and read Silver's piece again, and I think you'll find that a lot of posters owe Mr. Silver an apology.