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That's an interesting perspective. In other words, the bank's "rules" seem to unrealistically prohibit employees from forming personal relationships with customers outside the context of business dealings. Myself and others have tried to suggest this: with no quid pro quo, where is the conflict? Further, there's no way management would have found out about it short of being told directly by employee or customer. The moment management was told you know it was dead in the water simply because it gave the HR drone a chance to exercise authority and feel important.
And where's the guarantee that the "friend"/customer won't come back a few days after the game and say: "You know those tickets I gave you? I bet that kind of thing is against company policy. Boy, in this economy I'd hate to see you in the unemployment line. You've got a family to feed, right? Well, I'll tell ya. I'll keep my mouth shut. But I really could use a sweet deal on a home loan, etc. Wink, wink."
I'm not saying the customer in this case would stoop to blackmail. But not everyone will give people they barely know (people in sensitive positions) great deals on stuff out of the goodness of their heart. Ethics rules don't just exist so some HR lackey can feel important.
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