02-08-2012, 08:04 PM
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#3
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Second Team and Threatening Starter's Job
Join Date: Sep 2004
Location: North Providence, RI
Posts: 1,111
My Mood:
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Re: Public hypocrisy and the shameful PR stunt
Quote:
Originally Posted by Jlaff
CEO Mailbox was full but I did deliver a nice "GFY" to the main line.
Actually felt kinda bad after.. wasn't the employee's fault. But message delivered all the same. Tying up their customer service agents seems fair.
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Actually, going after a customer service agent isn't fair. Going after the CEO or better yet, the people in marketing who thought this was a good idea is fair game, but the customer service people had no idea this was even happening, are the lowest point in the food chain in the company, and probably already deal with a bunch of things at work without dealing with the wrath of this idiotic stunt. As somebody who has worked customer service and in a call center, I know how it is to be yelled at for the things corporate does, and all these guys are doing is trying to collect a check, customer service to me is the last place to blame in this company for this.
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