There is something very wrong with the country as we continue to outsource much of our basic functions and see screw up after screw up, this is a small instance of how inept contractors tend to be. Do not know all the details, but this is probably a 25K a year clerk that some contractor is charging the gov't 125K for... it goes on and on.. sooner or later there will be a taxpayer revolt. All the details are not listed, but this crap happens all the time in the state offices, fed offices and now Walter Reed.. privatization is not a good thing as it often winds up costing more. http://www.armytimes.com/news/2007/06/Army_mail_backlog_070615w/ Army officials scrambled to deliver thousands of undelivered letters and packages ‚Äď some with postal dates from May 2006 ‚Äď addressed to soldiers at Walter Reed Army Medical Center. Though the backlog was discovered in the hospital‚Äôs brigade combat center last week, Army leadership did not announce its efforts to correct the situation until issuing a press release at almost 6 p.m. EST Friday. The release was titled, ‚ÄúArmy takes immediate action to deliver backlogged mail.‚ÄĚ Army spokesman Paul Boyce said late Friday that the backlog piled to some 4,500 pieces of mail because the contract employee mail clerk could not locate the soldiers or staff members to whom they were addressed, and instead left them in the mail room without further processing. ‚ÄúThat was not satisfactory,‚ÄĚ said Boyce. Boyce said he did not know exactly when the backlog was discovered, but noted it came to the attention of Army leadership when somebody noticed the bins of undelivered mail. That began an investigation, Boyce said. He added that the matter was not made public until after the situation was confirmed.