Originally Posted by bruinator

Time to vent......here goes. On July 7th I called verizon to sign up for a bundle package of phone, dsl, direct tv. I have 2 phone lines one with dsl connected to a line and 1 without so I got rid of one line and put dsl on my other line thus eliminating 1 line. The direct tv guy came on Monday the 11th and the dsl switch comes on Thur. the 14th. The phone guys ger here on Thur and ask me where the jack going that I need installed so I replied I don't know where you get that info cause that's not what I what done so I told them what I needed and they did it no problem.

With this new bundle package with dsl speed is to increase from 768 KB to 3 Meg. So after the change I am getting speeds of 32 KB. So I called verizon and explained to them the situation that day and they said that there was something they needed to do at the central office and that it would take a couple of hours which was at 2:30 I was told this. So at 6:30 I rebooted my router, modem , PC to get me new speed to no avail. I call them at 7 and explained the situation and they say to me the conversion hasn't completed yet and it will be done by friday morning when I wake up so I say no problem.

Friday rolls around and I wake up to reboot everything still no speed increase so I call verizon again and talked to a tech support supervisor and she tells me the conversion should be complete by 2:00 and I may have to have have a tech come out to the house causing me to call in sick. 2:00 rolls around still no speed increase so I call verizon again and talked to a sup and they say a tech will be out to the house before 7:00, does one show up, no so I call back verizon again to talk to a sup and they said there is nothing they could do because they close at 7:00 so I start screaming at this person saying I am getting screwed so they end up calling there central office on the west coast because they where still open. So someone on the WC calls me back at 8:00 PM saying she try to get someone to come out on Sat morning but she's not in until 7 AM WC time which would be 10 Am my time and she would call me 1st thing when she got in on Sat. so it's 10:15 my time, does she call at all, hell no, does a techie show up all weekend, hell no.

Monday rolls around so I expect to see a techie 1st thing in the morning to no avail. I call up verizon again to explain the situation to a sup that i was pissed off because I had to call in sick again to wait around for them a-holes. they tell me someone will be out between 10-5. Do they show up hell no. I have them call the central office at 5 and they send someone out at 7:30 PM saying that there was a communication problem with the phone line not a dsl problem and that the need to replace a part so they guy shuts my phone off all night because there was something that the central office needs to do and that I should be up and running with new speed by 10:00 today.

I wake up today reboot everything expecting new speed, do I have it hell no so I call up *****ing to them again this morning with them telling me a techie needs to fix the problem with the line that the supposedly fixed last night. At this point I am totally bull **** with verizon and screamed at them. After getting off the phone with them I went to my local verizon office and ran into one of there techies and explained to them my problem so he calls his foreman and explain to them how i am getting screwed around so the techie calls my local foreman of my town to tell me whats going on via voice mail. He tells me to expect a call from the foreman within an hour and if I don't hear from him to call the foreman myself, which I did and I get his voicemail as well. I then call verizon again and get a supervisor on the line to explain the situation so they call the foreman of the techie who was here last night to find out what the guy did. The supervisor then calls me back saying the got in touch with the techie and will send a guy out to check on the line again and that I didn't need to be home. So I go out for a couple of hours and get home hoping to see a speed increase, do I get it, hell no. I now call back verizon supervisor to explain the situation and they tell me a tech was there but there was no one to let him in and I said WHAT, you a-holes told me I didn't have to be and that they will send some one out tonight. Did he ever show up, hell no.

I call the Sup again and explained the situation and said more than likely they won't show up tonight and they'll more than likely show up in the morning. I am at my wits end with these a-holes and don't know what else do and am looking for some advise from you guys on what else to do? Yes, I already told them I would cancel my service multiple times but they don't seem to care.

What can I do? I appreciate any help.

Originally Posted by bevster

Maybe you should try to be more patient. Why don't you try calling one of the supervisors?

Originally Posted by bruinator

Time to vent......here goes. On July 7th I called verizon to sign up for a bundle package of phone, dsl, direct tv. I have 2 phone lines one with dsl connected to a line and 1 without so I got rid of one line and put dsl on my other line thus eliminating 1 line. The direct tv guy came on Monday the 11th and the dsl switch comes on Thur. the 14th. The phone guys ger here on Thur and ask me where the jack going that I need installed so I replied I don't know where you get that info cause that's not what I what done so I told them what I needed and they did it no problem.

With this new bundle package with dsl speed is to increase from 768 KB to 3 Meg. So after the change I am getting speeds of 32 KB. So I called verizon and explained to them the situation that day and they said that there was something they needed to do at the central office and that it would take a couple of hours which was at 2:30 I was told this. So at 6:30 I rebooted my router, modem , PC to get me new speed to no avail. I call them at 7 and explained the situation and they say to me the conversion hasn't completed yet and it will be done by friday morning when I wake up so I say no problem.

Friday rolls around and I wake up to reboot everything still no speed increase so I call verizon again and talked to a tech support supervisor and she tells me the conversion should be complete by 2:00 and I may have to have have a tech come out to the house causing me to call in sick. 2:00 rolls around still no speed increase so I call verizon again and talked to a sup and they say a tech will be out to the house before 7:00, does one show up, no so I call back verizon again to talk to a sup and they said there is nothing they could do because they close at 7:00 so I start screaming at this person saying I am getting screwed so they end up calling there central office on the west coast because they where still open. So someone on the WC calls me back at 8:00 PM saying she try to get someone to come out on Sat morning but she's not in until 7 AM WC time which would be 10 Am my time and she would call me 1st thing when she got in on Sat. so it's 10:15 my time, does she call at all, hell no, does a techie show up all weekend, hell no.

Monday rolls around so I expect to see a techie 1st thing in the morning to no avail. I call up verizon again to explain the situation to a sup that i was pissed off because I had to call in sick again to wait around for them a-holes. they tell me someone will be out between 10-5. Do they show up hell no. I have them call the central office at 5 and they send someone out at 7:30 PM saying that there was a communication problem with the phone line not a dsl problem and that the need to replace a part so they guy shuts my phone off all night because there was something that the central office needs to do and that I should be up and running with new speed by 10:00 today.

I wake up today reboot everything expecting new speed, do I have it hell no so I call up *****ing to them again this morning with them telling me a techie needs to fix the problem with the line that the supposedly fixed last night. At this point I am totally bull **** with verizon and screamed at them. After getting off the phone with them I went to my local verizon office and ran into one of there techies and explained to them my problem so he calls his foreman and explain to them how i am getting screwed around so the techie calls my local foreman of my town to tell me whats going on via voice mail. He tells me to expect a call from the foreman within an hour and if I don't hear from him to call the foreman myself, which I did and I get his voicemail as well. I then call verizon again and get a supervisor on the line to explain the situation so they call the foreman of the techie who was here last night to find out what the guy did. The supervisor then calls me back saying the got in touch with the techie and will send a guy out to check on the line again and that I didn't need to be home. So I go out for a couple of hours and get home hoping to see a speed increase, do I get it, hell no. I now call back verizon supervisor to explain the situation and they tell me a tech was there but there was no one to let him in and I said WHAT, you a-holes told me I didn't have to be and that they will send some one out tonight. Did he ever show up, hell no.

I call the Sup again and explained the situation and said more than likely they won't show up tonight and they'll more than likely show up in the morning. I am at my wits end with these a-holes and don't know what else do and am looking for some advise from you guys on what else to do? Yes, I already told them I would cancel my service multiple times but they don't seem to care.

What can I do? I appreciate any help.

Originally Posted by bruinator

Time to vent......here goes. On July 7th I called verizon to sign up for a bundle package of phone, dsl, direct tv. I have 2 phone lines one with dsl connected to a line and 1 without so I got rid of one line and put dsl on my other line thus eliminating 1 line. The direct tv guy came on Monday the 11th and the dsl switch comes on Thur. the 14th. The phone guys ger here on Thur and ask me where the jack going that I need installed so I replied I don't know where you get that info cause that's not what I what done so I told them what I needed and they did it no problem.

With this new bundle package with dsl speed is to increase from 768 KB to 3 Meg. So after the change I am getting speeds of 32 KB. So I called verizon and explained to them the situation that day and they said that there was something they needed to do at the central office and that it would take a couple of hours which was at 2:30 I was told this. So at 6:30 I rebooted my router, modem , PC to get me new speed to no avail. I call them at 7 and explained the situation and they say to me the conversion hasn't completed yet and it will be done by friday morning when I wake up so I say no problem.

Friday rolls around and I wake up to reboot everything still no speed increase so I call verizon again and talked to a tech support supervisor and she tells me the conversion should be complete by 2:00 and I may have to have have a tech come out to the house causing me to call in sick. 2:00 rolls around still no speed increase so I call verizon again and talked to a sup and they say a tech will be out to the house before 7:00, does one show up, no so I call back verizon again to talk to a sup and they said there is nothing they could do because they close at 7:00 so I start screaming at this person saying I am getting screwed so they end up calling there central office on the west coast because they where still open. So someone on the WC calls me back at 8:00 PM saying she try to get someone to come out on Sat morning but she's not in until 7 AM WC time which would be 10 Am my time and she would call me 1st thing when she got in on Sat. so it's 10:15 my time, does she call at all, hell no, does a techie show up all weekend, hell no.

Monday rolls around so I expect to see a techie 1st thing in the morning to no avail. I call up verizon again to explain the situation to a sup that i was pissed off because I had to call in sick again to wait around for them a-holes. they tell me someone will be out between 10-5. Do they show up hell no. I have them call the central office at 5 and they send someone out at 7:30 PM saying that there was a communication problem with the phone line not a dsl problem and that the need to replace a part so they guy shuts my phone off all night because there was something that the central office needs to do and that I should be up and running with new speed by 10:00 today.

I wake up today reboot everything expecting new speed, do I have it hell no so I call up *****ing to them again this morning with them telling me a techie needs to fix the problem with the line that the supposedly fixed last night. At this point I am totally bull **** with verizon and screamed at them. After getting off the phone with them I went to my local verizon office and ran into one of there techies and explained to them my problem so he calls his foreman and explain to them how i am getting screwed around so the techie calls my local foreman of my town to tell me whats going on via voice mail. He tells me to expect a call from the foreman within an hour and if I don't hear from him to call the foreman myself, which I did and I get his voicemail as well. I then call verizon again and get a supervisor on the line to explain the situation so they call the foreman of the techie who was here last night to find out what the guy did. The supervisor then calls me back saying the got in touch with the techie and will send a guy out to check on the line again and that I didn't need to be home. So I go out for a couple of hours and get home hoping to see a speed increase, do I get it, hell no. I now call back verizon supervisor to explain the situation and they tell me a tech was there but there was no one to let him in and I said WHAT, you a-holes told me I didn't have to be and that they will send some one out tonight. Did he ever show up, hell no.

I call the Sup again and explained the situation and said more than likely they won't show up tonight and they'll more than likely show up in the morning. I am at my wits end with these a-holes and don't know what else do and am looking for some advise from you guys on what else to do? Yes, I already told them I would cancel my service multiple times but they don't seem to care.

What can I do? I appreciate any help.

Originally Posted by bruinator

You don't read well, do you? Either that or you don't understand english.

Originally Posted by DaBruinz

Well, Not sure who told you that you didn't need to be there for DSL tech help, but that person was incorrect. When I had DSL, I ALWAYS had to be there because there are things both inside and outside they have to do to troubleshoot situations.

A few questions for you:
1) How old is your house? A lot of times, in houses over 15 years old, the problem is with your internal wiring.

2) Have they done a node trace? They should be able to run a remote test to figure out the length of line from their node to your house. If its over 15000 ft, you won't get the 3Megabits. Also, this forces them to test their own lines, which they may not have done.

3) What are you using to test your speeds?

4) Next time you call, immediately ask for Level 2 support. Also, get the name of each person you talk to. Then write a formal complaint. Verizon DOES actually care. I had issues with them and they comped me 2 months of my FIOS and one month of telephone service. Tell them that you expect to have a month comped.