old 55

Has anyone else run into problems with the Pats Pro Shop?

In December 2006, my college student son bought an online gift certificate for me from the Pro Shop. I tried to use it this December 2007 and their website ordering form wouldn't take the gift certificate. There were 3 different ways of entering gift certificate numbers and I tried them all without any luck.

I have called the Pro Shop and emailed the Pro Shop many,many times.
No one returns a call or email. No one ever picks up the phone.

The gift certificate was for $25 only. I'm not going to be poor without the $25, but it really sucks that they are ignoring basic customer service.

Has anyone else run into similar problems? Any suggestions?

ShrewBeer

isnt the pro shop gone?

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Va_Pats_Fan

My wife purchased some stuff for me before xmas. 1/2 the order didn't arrive, even though they charged us. It seemed over the xmas holidays, there was no one there, as her emails and calls went unanswered. About the 28th she finally got ahold of someone, and the worked the issue out. One thing was on backorder, and it was holding up the rest of the shipment. They immediately overnighted the rest (Randy Moss Bobble Head, cool, thanks dear!), and refunded us the $$ on the other (she won't tell me what it was, I think a polo. ) once it was clear it wasn't arriving soon.

It took some time, but they did work it out.

pats1

Uh, no. Just moved to around the corner.

(Would you seriously think the Pats would shut down their Pro Shop for a year?)

Make more calls. E-mail PFW in Progress, they always have a joke where they'll call the Pro Shop director (Ken Flanders) and he's never there.

adventurelarry

I had a similar experience with the Pro Shop. I could not get anyone to call me back. I ended up speaking to a manager when I went to the Home Opener, and he seemed surprised that no one called me back. I am dissapointed to hear this has not gotten better.

--Larry

Patsfanaustin

Hmmm, I just bought my brother a gift certificate for Christmas for the Pro Shop. He hasn't used it yet, but now I'm worried. He was planning on calling in his order, so I guess we'll see what happens.........

MRBLAZE

I called for over two weeks every day and never got anyone on the line or anyone to return my messages or emails. I was inquiring about the stock of a jersey, but gave up on it and have started looking elsewhere like the NFL shop.

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AirForcePatFan

I've ordered a few things there and haven't had any problems.. A friend of mine ordered some stuff the first of Dec for hubby for Christmas and it still hasn't arrived... She hasn't been able to contact anyone about it and is a little PO'd and I feel bad because I gave her the website.

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old 55

Anyone have the contact info for any of the higher ups in the Patriots organization?

This Pro Shop is a disgrace to an otherwise professionally run company.

Snake

The best thing at this point is to boycott The Pro Shop until the folks who run the place go public and let people know things have changed.

I ordered two T's last year, and they sent the wrong sizes. I wasn't able to get in touch with anythone either, so I have two T-shirts I can put three normal sized people into.

I will never shop there again....especially after reading this thread.

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